Frequently Asked Questions
Q1: Do I have to subscribe cloud service to use the camera?
Answer:Cloud Storage is optional. You can usecamera without subscribing cloud storage.
Q2: I subscribed to the cloud service, how to refund?
A:Please contact firstname.lastname@example.org.
Q3: Does the camera support Micro SD card?
A:Yes, this security camera supports up to 4-64G Micro SD card/Class 10/ Fat 32 format.
Q4: Does it need to be connected to the power supply？
A:Yes,it needs to be plugged into the outlet for continuous and reliable power supply. Wireless means that this Wi-Fi camera transmits data via 2.4 GHz WiFi.
Q5: It prompts that the “WiFi password is an error” (the WiFi password cannot be identifying) what should I do?
A: (Note that the WiFi SSID you create must be no more than 32 characters and must not contain special characters) It is suggested that you resetting a new Wi-Fi password only consist of letter and number. You can press the reset button to restart and reconnect WiFi again.